专利内容由知识产权出版社提供
专利名称：CLOUD-BASED DIAGNOSTICS AND
REMEDIATION
发明人：Efstratios N. Davlos,Francimar C.
Schmitt,Edmund R. Brown,Gavin AnthonyCondon
申请号：US13958150申请日：20130802
公开号：US20140310222A1公开日：20141016
专利附图：
摘要：Troubleshooting a technical problem on a user device using a network-based
remediation platform. Receiving problem statements relating to technical problemsassociated with a user device, activating a domain of cases, assigning a score for the casesbased on a scoring algorithm, and determining one or more remediation actions tosuggest based on the score.
申请人：Apple Inc.
地址：Cupertino CA US
国籍：US
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